Return and Cancellation Policy
Not happy with your order?
We'd love to hear how we can improve!
You can return your order within 14 days of receipt, unused, or send us a photo showing that the product is defective. We will confirm the photo and in most cases we can resolve the issue without a refund. We ensure that your money is refunded to your account within five business days of receiving your order, or once our customer service team confirms the photo.
Important: Beauty products and items purchased during a sale or with other discounts cannot be returned.
Returns by Post
You have up to 14 days after receiving your order to exchange a product for a different size/colour or request a refund, provided it's delivered to a parcel centre near you.
CONTACT: info@barravo.com
First, contact us by email to get the return address. As we have different distribution centres, we need to determine which centre your parcel was shipped from based on the reason for the return.
ATTACH DELIVERY NOTE
Pack the product as securely as possible in its original packaging and include a note with your order number. As the sender, you are responsible for the return shipping. Always request a tracking number from your courier when returning the parcel. After the parcel has been sent, contact us via info@barravo.com if you'd like a refund or a different size/colour.
Please note: Our head office is located overseas. Please be aware that the parcel should be sent to our supplier (located in Asia) when returning the product.
Shipping
Go to your nearest parcel centre (post office or parcel shop) and send the parcel back.
Once the product has arrived at our warehouse, the size/colour will be adjusted as soon as possible, or a refund will be arranged.
Cancellations
To cancel an order, contact us immediately at info@barravo.com. If you cancel the purchase within 24 hours, we can refund your money without conditions. Otherwise, the items must be returned to us as soon as they are delivered to you.
Shipping Costs
It is the customer's responsibility to pay any shipping costs when returning a product. These costs are non-refundable. If you receive a refund for your purchase, the shipping costs will be deducted.
The time it takes to receive your exchanged product largely depends on your location.
We always recommend using trackable shipping or shipping insurance!
Ordering and Delivery
Here at www.barravo.com, we strive to offer you the best quality at the most competitive prices!
Our goal is to give you the best delivery options, no matter where you live. Every day, we deliver hundreds of orders to our customers around the world, and we make sure we maintain the highest possible reliability at all times.
The Ordering Process
Processing time: The order is accepted, quality-checked, and the parcel is packed. All orders are shipped within 24 hours of being received by us.
Delivery time: Delivery time is how long it takes to transport the goods from us to your destination. This usually takes 5–15 business days.
Always FREE Shipping
We cover the shipping costs for every order. All our products are delivered free of charge.
Taxes
You are responsible for all taxes, fees, and duties imposed by the jurisdiction to which the products are shipped, including but not limited to sales tax, VAT, or customs duties.
Track Your Order
Once you've placed your order, you can track your parcel with Track & Trace. Click here to track your order.